Dealing with Requests for Help
Dealing with Requests for Help
We will deal promptly, courteously and efficiently with your requests whether you speak to a member of the Constabulary on patrol, visit a police station, telephone or write to us.
When you speak to a member on patrol
Any request you make for assistance should be dealt with in a helpful, reassuring and professional way.
When you visit a Police Station
Seeking help or information or just to make a report, you should be acknowledged by someone within 5 minutes. If it is an emergency you should be attended to immediately.
Answering telephone calls
The person answering the telephone will identify him/her self by giving his/her name, rank, station or office.
Emergency Telephone Calls
In an emergency, you should dial 119. If you do, we will:
- Answer your call within 20 seconds; and
- Respond to your request as promptly as possible.
NB. Citizens should use the emergency number in a responsible manner. Prank and frivolous calls must not be made.
Local Station Numbers
The telephone numbers of the main Police Stations have been provided in this Charter for your convenience. We encourage you to know the telephone number of the station that serves your community. These numbers are listed in your telephone directory in the blue pages.
When you write to us
We will reply to your correspondence within 10 working days of receipt.
If You are a Victim of Crime
Report the crime to the police and we will:
- Take your report and begin investigations immediately;
- Provide you with support and practical advice on how to prevent a recurrence;
- Keep you informed of the progress or status of the investigation;
- Put you in touch with the Victim Support Unit if you wish or the Witness Protection Programme if necessary.
Additionally, if you are a victim of a sexual offence, specially trained members are available to talk with you. They will:
- Respect your confidentiality;
- Provide initial support and counselling to you and any close member of your family;
- Refer you for additional professional counseling if necessary;
- Arrange for medical treatment and examination.
Victims of sexual offences MUST contact the:
Centre for Investigation of Sexual
Offences & Child Abuse (CISOCA)
3 Ruthven Road.
Telephone Numbers 926-4079 or 926-7318
If You are Bereaved
If you are the caregiver for any person who dies suddenly (referred to as Sudden Death), we are required to ask you for the medical history and other information concerning the deceased.
- Be sensitive to your grief;
- Explain why we are asking for these details and why our inquiries are necessary;
- Provide as much support as possible.
Steps to take in the event of a Sudden Death
- Each death is to be reported to the police.
- The body and its surrounding must not be disturbed or removed before the arrival of the Police.
- A burial order must be obtained from the police before a body can be buried. If the deceased was visiting a Medical Doctor prior to his/her death a post mortem may not be required if the doctor is willing to issue a medical certificate as to the cause of death.
- Where a post mortem is required the police will explain the procedures to you relating to:
- The postmortem report;
- Form D;
- Coroner's Office.